Terms of Service

Welcome to Arora Health! These Terms of Service ("Terms") govern your access to and use of the services provided by Arora Health & Aesthetics ("Arora Health," "we," "us," or "our"), including our website, telehealth services, and any related consulting solutions. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Our Services

Arora Health & Aesthetics provides end-to-end consulting solutions designed specifically for wellness practices and med spas across the nation. We empower your business with the expertise and support needed to thrive in a competitive landscape, ensuring compliance, efficiency, and strategic growth. We also offer telehealth services subject to the terms and conditions outlined herein.

2. Eligibility

To use our services, you must be at least 18 years old and capable of entering into a legally binding agreement. By using our services, you represent and warrant that you meet these eligibility requirements.

3. Telehealth Services

a. Scope of Services

Our telehealth services connect you with healthcare providers ("Providers") for consultation, diagnosis (where appropriate), and treatment recommendations via telecommunication technologies. Telehealth may not be suitable for all medical conditions, and our Providers will determine if your specific needs can be met through telehealth.

b. State Availability

Arora Health currently provides telehealth services in the following states:

Alabama, Alaska (excluding), Arizona, Arkansas (excluding), California (excluding), Colorado, Connecticut (excluding), Delaware (excluding), Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi (excluding), Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey (excluding), New Mexico (excluding), New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota (excluding), Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

We are continuously working to expand our services. If your state is not listed, please check back periodically or contact us for updates. You agree not to access or attempt to access telehealth services from a state where we do not currently offer them.

c. No Emergency Services

Our telehealth services are NOT for medical emergencies or urgent situations. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room immediately.

d. Risks of Telehealth

By using our telehealth services, you acknowledge the potential risks associated with telehealth, including but not limited to:

* Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by the Provider.

* Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment.

* In rare events, security protocols could fail, causing a breach of privacy of personal medical information.

* A lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other judgment errors.

4. Patient Responsibilities

You agree to:

* Provide accurate and complete information about your health and medical history.

* Comply with treatment recommendations provided by our Providers.

* Ensure you are in a private and secure location during telehealth consultations.

* Be responsible for any fees associated with the services, as outlined in our payment policies.

5. Privacy

Your privacy is important to us. Our collection and use of your personal and health information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

6. Intellectual Property

All content and materials provided through our services, including text, graphics, logos, images, and software, are the property of Arora Health or its licensors and are protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.

7. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

ARORA HEALTH & AESTHETICS PROVIDES CONSULTING SOLUTIONS. WHILE WE STRIVE TO PROVIDE ACCURATE AND HELPFUL ADVICE, WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS OUTCOMES OR RESULTS FROM THE USE OF OUR CONSULTING SERVICES. EACH BUSINESS IS UNIQUE, AND RESULTS MAY VARY.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ARORA HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL ARORA HEALTH'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OR USING THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless Arora Health, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your violation of these Terms or your use of the services.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website or through other communication channels. Your continued use of the services after such notification constitutes your acceptance of the modified Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the services shall be resolved exclusively through binding arbitration conducted in Seattle, Washington, in accordance with the rules of the American Arbitration Association.

12. Termination

We may suspend or terminate your access to our services at any time, for any reason, or for no reason, without notice. You may terminate your account and these Terms at any time by discontinuing your use of our services.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Arora Health & Aesthetics

C/O: Compliance Officer

(630) 480-6162

300 Lenora Street

Seattle, WA 98121

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arora Health regarding your use of our services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

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