Terms of Service

Last Updated: August 19, 2025

1. ACCEPTANCE OF TERMS

Welcome to the Arora Health ("ARORA," "we," "us," or "our") website. ARORA owns and operated the website located at Home and any related subdomains (collectively, the "Site"). By accessing or using the Site, any affiliated website, software or application owned by ARORA, you agree to be bound by these Terms of Use. If you do not agree to these terms, you are prohibited from visiting, accessing, registering with and/or using the Site, except as necessary to review this Agreement.

You represent and warrant that you are at least 13 years of age, and that if you are between 13 and 18 years of age a parent and/or guardian agrees to these Terms of Use on your behalf. For any age-restricted goods or services offered through our Site, we employ appropriate age verification methods in compliance with applicable regulations. These methods may include, but are not limited to, requiring users to provide their date of birth, requesting government-issued identification, or using third-party age verification services.

2. DEFINITIONS

"Content" refers to all text, images, videos, audio, graphics, and other materials displayed on or available through the Site.

"Services" refers to the information about healthcare services provided by ARORA through the Site.

"User," "you," or "your" refers to any individual or entity accessing or using the Site.

3. SITE USE AND MEDICAL DISCLAIMER

3.1 Not Medical Advice

The Content on this Site is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

3.2 Emergency Situations

If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

3.3 No Doctor-Patient Relationship

Your use of this Site does not create a doctor-patient relationship between you and ARORA or any of its healthcare providers. Communications through this Site do not establish a doctor-patient relationship.

3.4 Corporate Practice of Medicine 

We may also provide you with access to one or more of the following medical groups who provide healthcare services at urgent care facilities under the name ARORA: (a) Arora Health and Aesthetics HUB, P.A. (a Florida corporation); (b) Arora Health of CA, PC; (c) Arora Health of NJ, PC; (d) Arora Health of NY, PC; and (e) Arora Health of KS, PC (the “Medical Groups”). These Medical Groups employ or contract with physicians, allied health professionals, and mental health professionals who offer certain healthcare services. We do not control or interfere with the practice of medicine or mental health care by the Medical Groups or any Providers, each of whom is solely responsible for directing the medical care, mental health care, and/or treatment they provide to you. ARORA provides business services to these Medical Groups. The Medical Groups have adopted our Notice of Privacy Practice. 

4. PRIVACY POLICY

Your use of the Site is also governed by our Privacy Policy, which is incorporated by reference into these Terms of Use. Our Privacy Policy details how we collect, use, and protect your information. We may share your personal data with third parties for specific purposes, such as improving our services, complying with legal obligations, or facilitating partnerships. Any such sharing will be done in accordance with applicable laws and our Privacy Policy, which provides full details on the types of data shared, the purposes of sharing, and the third parties involved.

5. INTELLECTUAL PROPERTY

5.1 Ownership

All Content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of ARORA or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. ARORA explicitly acknowledges its ownership of all trademarks related to the Site and its services.

Users who believe that their intellectual property rights have been infringed upon on our platform should submit a written notice to our designated Copyright Agent. The notice should include: (i) identification of the allegedly infringed work, (ii) identification of the allegedly infringing material, (iii) contact information of the complaining party, (iv) a statement of good faith belief that the use is not authorized, and (v) a statement, under penalty of perjury, that the information in the notice is accurate and that the complaining party is authorized to act on behalf of the copyright owner.

5.2 Limited License

ARORA grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. You may not:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content from the Site
• Use the Site or its Content for any commercial purpose
• Attempt to decompile or reverse engineer any software contained on the Site
• Remove any copyright or other proprietary notations from the Content

By submitting, posting, or displaying content on or through the Site ("User Content"), you grant ARORA a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such User Content in any and all media or distribution methods. You retain all your ownership rights in your User Content. You represent and warrant that you have all rights, power, and authority necessary to grant the rights granted herein to any User Content that you submit.

We may terminate this licenses at any time for any reason. If you violated this Agreement, your license and access to the Site terminates immediately. Upon termination of your license, you must stop using the Site, and must destroy any copies of the Site in your possession or control.

5.3 Trademarks

The ARORA name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ARORA or its affiliates. You may not use such marks without the prior written permission of ARORA.

6. USER CONDUCT

You agree not to:

• Use the Site in any way that violates any applicable federal, state, local, or international law or regulation, or the terms of the website itself.
• Impersonate or attempt to impersonate ARORA, an ARORA employee, another user, or any other person or entity
• Provide us with any false information in any information-collection portion of this website, such as a registration or application page
• Engage in any conduct that restricts or inhibits the operation of the Site or anyone's use or enjoyment of the Site
• Use the Site in any manner that could disable, overburden, damage, or impair the Site
• Attempt to gain unauthorized access to the Site, user accounts, computer systems, or networks connected to the Site
• Use any robot, spider, or other automatic device to access the Site
• Introduce any viruses, Trojan horses, worms, or other material that is malicious or technologically harmful

7. THIRD-PARTY LINKS

The Site may contain links to third-party websites or services that are not owned or controlled by ARORA. ARORA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that ARORA shall not be responsible or liable for any damage or loss caused by your use of any such website or service.

In the event of any dispute between you and any third-party, any other user of this site or any other entity or individual, you understand and agree that ARORA is under no obligation to become involved in such dispute, and you hereby release and indemnify ARORA, Medical Groups, and their respective corporate parents, subsidiaries, and affiliates, and all of their respective contractors, directors, officers, employees, representatives, proprietors, partners, shareholders, servants, principals, agents, predecessors, successors, assigns, and attorneys (collectively, “ARORA Parties”) from any and all claims, demands and/or damages (actual or consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes or the Service or the features and services therein.

8. TELEHEALTH SERVICES

8.1 State Licensing

ARORA's telehealth services (TeleCare) are provided by licensed healthcare professionals in accordance with state laws. TeleCare involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider or mental health professional and a patient who is not in the same physical location. Healthcare providers can only provide telehealth services to patients located in states where the provider is licensed or otherwise authorized to practice.

8.2 Limitations

You acknowledge that telehealth has limitations and is not the same as in-person medical care. Certain medical conditions may require in-person examination, and your healthcare provider may recommend an in-person visit.

8.3 Technical Requirements

You are responsible for providing the necessary equipment and internet connections required for telehealth services. ARORA is not responsible for technical failures that may affect telehealth services.

9. PROTECTED HEALTH INFORMATION

By creating an account with us and using the patient portal, you are creating a relationship with ARORA that enables you to access and utilize the functions of the Services as user. As a requirement for creating an account, you provide information to ARORA, including your name, email address, and phone number, which are not considered health or medical information, that we may collect, use and disclose in accordance with our Privacy Policy. 

However, in using some certain components of the Service, you may also provide certain medical information that may be protected under applicable laws including HIPAA. Any medical or health information that you provide that is subject to specific protections under HIPAA or other applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under our Privacy Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.

10. USER ACCOUNTS, PASSWORDS AND SECURITY

To use the Patient Portal and other functions of the Site, you are obligated to provide information, register and set up an account in order to access the Service. You agree to accurately maintain and update any information about yourself that you have provided to ARORA. If you do not keep such information current, or submit false or misleading information, we may suspend or terminate your account. Your account may also be suspended or terminated for violating our terms of service, engaging in unauthorized activities, or as required by law. Prior to suspension or termination, ARORA will provide notice via email and allow 14 days for remedy of the issue, except in cases of severe violations or legal requirements. You agree only valid payment methods acceptable to us may be used to pay a bill via the Site.

You agree to keep confidential your username and password and to exit from your User account at the end of each session. You may not use anyone else’s account at any time. You agree to notify ARORA immediately if you become aware of any unauthorized use of your username or password, or any other breach of security related to the Site or Services. ARORA explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section. 

You must exercise caution, good sense, and sound judgment in using the Service. You are prohibited from violating, or attempting to violate, the security of the Service. Any such violations may result in criminal and/or civil penalties against you. ARORA may investigate any alleged or suspected violations and if a criminal violation is suspected, ARORA may cooperate with law enforcement agencies in their investigations.

11. RIGHT TO MONITOR

ARORA reserves the right to monitor use of the Site and Service at any time as it deems necessary and to remove any materials that, in ARORA’s sole discretion, may be illegal, violate this Agreement, or subject ARORA to liability.

12. DISCLAIMER OF WARRANTIES

Content and other information contained on the Service is provided by ARORA as a convenience. Users relying on Content or other information from the Service do so at their own risk.

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ARORA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARORA, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICE MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION OCCURRED.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Notwithstanding anything to the contrary in these Terms of Use, ARORA's aggregate liability to any user for all claims arising out of or relating to these Terms of Use or the use of the Site shall not exceed the lesser of (i) the amount paid, if any, by you to ARORA for use of the Site during the twelve (12) months preceding the claim, or (ii) one hundred dollars ($100). Any claim must be filed within six (6) months from the date of the alleged incident, or such claim shall be permanently barred.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless ARORA Parties, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use, your use of the Site, your willful misconduct, or your violation or any rights of any person or entity. We reserve the right to control the defense of any claim by a third party for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us.

15. GOVERNING LAW AND JURISDICTION

The Site is controlled and operated by ARORA from its offices within Alabama. Those who choose to access the Service from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable. These Terms of Use and your use of the Site shall be governed by and construed in accordance with the laws of the State of Alabama, without giving effect to any choice or conflict of law provision or rule.

16. ARBITRATION

16.1 Agreement to Arbitrate

YOU AND WE EXPRESSLY AGREE THAT ANY LEGAL CLAIM, DISPUTE OR OTHER CONTROVERSY BETWEEN YOU AND US OR ANY OF THE ARORA PARTIES OR ANY MEDICAL GROUPS, ARISING OUT OF OR OTHERWISE RELATING IN ANY WAY TO THE ARORA PARTIES, THE SITE, THE CONTENT OR THE SERVICES, OR ANY OTHER GOODS, SERVICES OR ADVERTISING BY ARORA OR ANY OF THE ARORA PARTIES OR MEDICAL GROUPS, OR PROVIDERS, INCLUDING CONTROVERSIES RELATING TO THE APPLICABILITY, ENFORCEABILITY OR VALIDITY OF ANY PROVISION OF THIS AGREEMENT (COLLECTIVELY, “DISPUTES”), THAT IS NOT RESOLVED BY AN INFORMAL DISPUTE RESOLUTION CONFERENCE (AS DEFINED AND DESCRIBED BELOW), SHALL BE RESOLVED IN CONFIDENTIAL BINDING ARBITRATION CONDUCTED BEFORE ONE COMMERCIAL ARBITRATOR FROM THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), RATHER THAN IN A COURT, AS DESCRIBED HEREIN. THE ARBITRATION WILL BE GOVERNED BY AAA’S COMPREHENSIVE DISPUTE RESOLUTION RULES AND PROCEDURES AND, WHERE APPLICABLE, BY THE AAA MASS ARBITRATION SUPPLEMENTAL RULES (TOGETHER, THE “RULES AND PROCEDURES”). YOU AND ARORA PARTIES ACKNOWLEDGE THAT WE ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR AND OUR RIGHT TO A TRIAL BY JURY AND TO OTHERWISE PROCEED IN A LAWSUIT IN STATE OR FEDERAL COURT, EXCEPT AS EXPRESSLY PROVIDED HEREIN. FOR PURPOSES OF THIS ARBITRATION AGREEMENT, “DISPUTE” WILL ALSO INCLUDE DISPUTES THAT AROSE OR INVOLVE FACTS OCCURRING BEFORE THE EXISTENCE OF THIS OR ANY PRIOR VERSIONS OF THE TERMS AND CONDITIONS AS WELL AS CLAIMS THAT MAY ARISE AFTER THE TERMINATION OF THESE TERMS AND CONDITIONS.

You and we agree that good faith informal efforts to resolve Disputes can result in a prompt, low‐cost and mutually beneficial outcome. You and we therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference.

The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within forty-five (45) days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. Notice to us that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to contactus@arorahealthgroup.com or mailed to our headquarters at Arora Health & Aesthetics, 300 Lenora Street, Seattle, WA 98121.

The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar Disputes, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference process. 

If you and we are unable to resolve a Dispute within thirty (30) days after the applicable Informal Dispute Resolution Conference, either party may commence arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. Payment of all filing, administration, and arbitrator fees will be governed by the applicable AAA Fee Schedules (the “Fee Schedules”) in place at the time the arbitration demand is filed.

Arbitration will be conducted in Birmingham, Alabama or the county where you reside. Any arbitration proceeding initiated under this Arbitration Agreement will be administered under the AAA Rules and Procedures, as defined above. The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes regarding the interpretation or application of this Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion thereof, except to the extent the applicable law precludes enforcement of this Arbitration Agreement as to any particular claim or request for relief, as further described below, in which case the validity and enforceability of this Arbitration Agreement as to that claim or request for relief shall be decided by a court of competent jurisdiction in Birmingham, Alabama.

16.2 Class Action Waiver

YOU AND ARORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. NO ARBITRATION OR CLAIMS SHALL BE CONSOLIDATED OR JOINED WITH ANY OTHER ARBITRATION OR CLAIMS.

16.3 Opt-Out

You may opt out of this arbitration agreement by notifying ARORA in writing within 30 days of the date you first accessed the Site. To opt out, you must send: (1) your name; (2) residence address; (3) email address; and (4) a clear statement that you want to opt out of the Arbitration Agreement to contactus@arorahealthgroup.com.

17. TERMINATION

In case of a breach of terms by the user, ARORA reserves the right to terminate the user's account, restrict access to the Site or Service, and pursue any legal remedies available. The user may be liable for damages resulting from their breach. Any provision of this Agreement intended to survive termination including, but not limited to User Accounts, Passwords, Security, User Conduct, Trademarks, Disclaimer of Warranties, Limitation of Liability, Arbitration and Dispute Resolution, Indemnification and Governing Law issues shall survive any such termination or any other termination of this Agreement or your relationship. You agree that if your use of the Site or Service is terminated pursuant to this Agreement, you will not attempt to use the Site or Service under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold all ARORA Parties harmless from any and all liability that any such ARORA Parties may incur with respect thereto.

18. ACCESSIBILITY

ARORA strives to ensure that its website is accessible to people with disabilities and aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. While we work to make our digital content accessible to all users, some content may not be fully accessible due to technological limitations or the nature of certain materials. If you encounter accessibility barriers or require assistance accessing any content on our website, please contact us at contactus@arorahealthgroup.com. We will make reasonable efforts to accommodate your needs and address accessibility concerns within a reasonable timeframe.

19. STATE-SPECIFIC PROVISIONS

19.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please review our Privacy Policy for more information.

19.2 Other States

Residents of other states may have additional rights under applicable state laws. Nothing in these Terms of Use is intended to limit any rights you may have under state-specific consumer protection laws.

20. CHANGES TO TERMS OF USE

ARORA reserves the right to modify these Terms of Use at any time. All changes are effective immediately when posted and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes.

21. SEVERABILITY

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

22. ENTIRE AGREEMENT

These Terms of Use, our Privacy Policy, and any other terms and policies referenced herein constitute the sole and entire agreement between you and ARORA with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site.

23. CONTACT INFORMATION

Questions or comments about the Site or these Terms of Use may be directed to:

Arora Health & Aesthetics
300 Lenora Street
Seattle, WA 98121

contactus@arorahealthgroup.com

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